Privacy Notice
Douglas County Housing Partnership (DCHP) is committed to protecting the privacy and confidentiality of the personal and financial information our clients share with us. This notice describes how we collect, use, and safeguard that information.
Information We Collect. In the course of providing housing counseling and homebuyer education services, we may collect information including your name, address, contact information, household composition, income, employment, credit history, and other financial information necessary to assess your housing situation and provide appropriate services.
How We Use Your Information. We use client information solely to provide housing counseling and education services, to make referrals on your behalf when you authorize us to do so, and to meet the reporting and oversight requirements of our funders, including the U.S. Department of Housing and Urban Development (HUD) and the Colorado Housing and Finance Authority (CHFA).
How We Protect Your Information. In accordance with the Gramm-Leach-Bliley Act of 1999 and 24 CFR § 214.315(e), DCHP maintains administrative, physical, and technical safeguards to protect client information. Hard-copy records are kept in locked file cabinets in a secure office. Electronic records are stored in a password-protected, encrypted client management system. Access is limited to authorized DCHP staff who need the information to perform their duties, and all staff receive training on confidentiality and the proper handling of sensitive information, including credit reports.
Sharing of Information. DCHP does not share client information with third parties without your express written consent, except as required for HUD and CHFA program oversight or as otherwise required by law.
Your Rights. You have the right to review the information in your client file and to request corrections. To do so, contact your housing counselor or the DCHP office at 9350 Heritage Hills Circle, Lone Tree, CO 80124.